ROLE & RESPONSIBILITIES OF A GENERAL MANAGER OF SERVICE DEPARTMENT IN SUNNI MUSLIM MATRIMONIAL

Handling the team of Relationship Managers

To handle Special Task Managers team

Maintain Regular reports

To take regular updates of the Special Task Managers, Team Leaders & Relationship Managers

Looking after the Complaints and resolving the issues of customers registered for the Matrimony purpose

To see that all the targets of the teams are achieved in time

SPECIAL TASK MANAGERS ROLES AND RESPONSIBILITIES IN MUSLIM MATRIMONY

Making Welcome Calls to the new customers

Should Provide Company Introduction to new Customers

To verify the collected forms from the Lead Department

Special services for the Customers who had taken paid Membership

To Make Reminder calls for approvals from the customers

To Resolve Customers Queries & Daily Report Management

To Train New Joiners on the Matrimonial company Process of match making

To do Quality Survey of Relationship Manager’s Services been provided to the Customers and take the Feedbacks from the customers availing Matrimonial services

ROLE & RESPONSIBILITIES OF TEAM LEADERS IN MUSLIM MATRIMONIAL COMPANY

Oversee the work of regular employees for Alliance match

To provide direction on the work of team members

Following up for the Payment Settlements with the customers on the regular basis

Regularly taking the update of the responses of profiles been registered in the Matrimonial website

Managing team of Relationship Managers by assuring Team Targets of Match Making are reached

ROLE & RESPONSIBILITIES OF RELATIONSHIP MANAGER IN MUSLIM MATRIMONY

Sorting and Sending the Profiles to the Customers as per their Preferences

Following up with the Customers on regular basis

To Make Calls to the concern customers who have accepted the Profile

Arranging the Meetings for Groom’s and Bride’s Family but not at Matrimony Bureau

Follow up for the Settlements with the customers whose Match making is been done by the Matrimonial